The IT summer

Hard at work

My Desk at Petro-Canada

Well it’s coming to a close. 3 weeks to go and I am feeling kind of sad. I think I made some good friendships here that will continue on past my short stay. I have a few pics of my location here at the tower starting with my desk. Man I am going to miss my sweet set-up. 3 19 monitors (two of which I rotated) all helped me do my job this summer. I was in a corner with very little attention.

I guess I can shed some light on what I did this summer. I was part of desk-side support (which can be considered tier two Help desk). Now its important to know that most of the helpdesk and support side is contracted out to a big company call EDS, Which all of my peers here work for….now its even more important to note that I do NOT work for EDS but I in fact work Petro-Canada (an enviable position I am told, almost daily by my friends and workmates). So mostly we do the same things but I get to have certain perks, perks like getting the first day of stampede off.

So a typical week consists of someone putting work into a queue for me to do and hopefully I get it done by the end of the week. They must have been easy on me because I had most of it done by Wednesday until a couple of weeks ago. The work mainly consists of computer refreshing. This means that I basically replace a users existing computer with a much better one. This happens (for the user) about every 3-4 years. Now this sounds easy, it should be, but some times its not. Especially when the user has 25 gigs of personal data that they need to have transferred or when they are a very computer unfriendly and call every 5 minutes with every little worry. But mostly it is pretty straight forward. I have learned a lot. Mostly I learned it’s not what I want to do long term. HA. Service is a speciality that is in me but I don’t think I can do it forever.